My membership hasn’t started yet, can I cancel before it begins?

First, it’s worth checking to see if you are eligible for a 14-day cooling-off cancellation instead, which you can read more about here.

If you’re not eligible, as you signed up on-site but you are requesting to cancel before your agreement start date/start date of use, then you may do so for a cancellation fee of £55.00 with any refunds or additional charges adjusted based on the fees already paid.

To submit a cancellation request under this policy, follow these steps:

• Click “Submit A Request” below or here
• Choose “Cancellation” from the drop down and fill in all the required fields, including your cancellation reason
• In the description, please ensure to write “cancelling before my agreement start date/start date of use"

Our team will review your request and will come back to you with your options including your eligibility and any charges and/or refund due.