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I need to make a formal complaint; how can I do this?
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Why has my membership fee increased?
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When does the membership fee increase take effect?
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How does the referral programme work?
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What can the referral credit be used for?
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Does the referral promotion apply to corporate or invoiced memberships?
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How do I cancel my membership?
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Can I apply for an early cancellation?
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How can I cancel within the 14-day cooling-off period?
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How do I book a class?
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How can I view Class and Service schedules at other clubs?
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Do you offer a waiting list for class bookings?
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How do I book a guest pass?
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How many guest passes do I receive when signing up to Gymbox?
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How do I purchase a Day Pass?
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How do I log in to the Gymbox App?
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What are the main features of the Gymbox App?
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What if I don’t want the app or if I’ve forgotten my phone; can I still access the club?