Is there a no-show policy for Classes and Services?

Yes, there is a no-show policy in place for missed classes and services. Here’s how it works:

1. A no-show occurs when you fail to attend a scheduled class or service without cancelling your booking at least 1 hour before the start time.

2. First no-show: A warning email will be sent to you.

3. Second no-show: A 2-week booking restriction will be applied to your account.

4. Each subsequent no-show: An additional 2-week booking restriction will be applied each time you miss a class or service without cancelling in time.

During a booking restriction, you are still welcome to attend classes. However, you will not be able to book in advance and must check with the front desk before the class to see if a space is available.

We encourage all members to cancel their bookings in advance if they are unable to attend, so that others have the opportunity to take part and to avoid restrictions being applied to your account.